Blog
How to create standards of professional conduct
A strong service culture is the key to customer loyalty, but it does not occur by itself. Let's talk about how to create and maintain it.
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Mobile workplace for retailers
Enables efficiency for store teams and operational processes.
Task management, inspections, collaboration, analytics.
80+companies grow with us
QVALON Platform
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Mobile app
for field teams -
Analytics
for answers and insights
Checklist based tool for monitoring and evaluating operational processes and staff
Learn moreEmbedded video chat and messenger for seamless communication across departments in one place
Learn moreFast data collection from the entire chain in a uniform way
Learn moreGet clear answers and insights on company bottlenecks and issues with no delay anymore
Learn moreSeamless task management for field teams and headquarter. Now they are on the same page like never before
Learn moreVisual merchandising as photo reports. Back-office can easily check locations without even visiting them
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Find your Industry
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Grocery
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Fashion
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Food & Beverage
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Banks
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Gas stations
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Pharma-
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cies -
Manufac-
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turing
Retailers Benefits
- 35% Productivity growth
- Productivity growth of field team by 35%.
- 7% Revenue growth
- Revenue growth at points of sale by 3-7% due to improved service quality
- 9% Losses reduction
- Losses reduction on compliance with chain, brands, governments standards and regulations.
- 15% Loyal audience growth
- Increased number of loyal customers by 15% - CSI by 20%, VoC by 22%.
“This has truly been a lifesaver thing, to say the least. This has been a lifesaver. A lot of times”
Paul Schlader,OwnerBIRCH COFFEE
“A must have tool for professional retail organisation. Easy to handle and does not need a lot of trainings and adaption period”
Paul Richter,Sales Operations DirHenderson
“We are pleased with the result, as we were able to identify opportunities to improve the process of interaction with cleaning companies and training of personnel involved in the daily maintenance of complex technological equipment”
Jan Lyubimov,National Project ManagerBurger King
“We have been working with QVALON since 2019. We use almost each platform module and we totally satisfied with the service QVALON offers. We are looking forward to further development”
Irina Kogut,Shop Design and Merchandising SupervisorAmway
Transparency at all levels
Merchandiser
Works with comments and photo claims
- Receives photo reports with the ability to filter by different parameters
- Tracks the status of photo tasks performed by stores and monitors their performance
Store manager
Conducts store self-audits, identifies growth areas
- Compares ratings, compares own performance with other stores in the region
- Always has information on current tasks from different auditors, including deadlines and task details
Regional manager
Controls implementation and compliance with corporate standards
- Manages communication between audit participants
- Analyses the store managers’ adherence to standards + procedures of by tasks, formulates and delegates new goals
Chief operating officer
Sees comprehensive analytics and assesses their importance
- Influences key KPIs by improving the quality of standards and processes
- Controls the quality of work of territorial and regional managers, as well as contractors’ services
Regional manager
Controls implementation and compliance with corporate standards
- Manages communication between audit participants
- Analyses the store managers’ adherence to standards + procedures of by tasks, formulates and delegates new goals
Chief operating officer
Sees comprehensive analytics and assesses their importance
- Influences key KPIs by improving the quality of standards and processes
- Controls the quality of work of territorial and regional managers, as well as contractors’ services
Merchandiser
Works with comments and photo claims
- Receives photo reports with the ability to filter by different parameters
- Tracks the status of photo tasks performed by stores and monitors their performance
Store manager
Conducts store self-audits, identifies growth areas
- Compares ratings, compares own performance with other stores in the region
- Always has information on current tasks from different auditors, including deadlines and task details
Chief operating officer
Sees comprehensive analytics and assesses their importance
- Influences key KPIs by improving the quality of standards and processes
- Controls the quality of work of territorial and regional managers, as well as contractors’ services
Regional manager
Controls implementation and compliance with corporate standards
- Manages communication between audit participants
- Analyses the store managers’ adherence to standards + procedures of by tasks, formulates and delegates new goals
Merchandiser
Works with comments and photo claims
- Receives photo reports with the ability to filter by different parameters
- Tracks the status of photo tasks performed by stores and monitors their performance
Store manager
Conducts store self-audits, identifies growth areas
- Compares ratings, compares own performance with other stores in the region
- Always has information on current tasks from different auditors, including deadlines and task details
Resourses
Blog
How to create checklists for the retail network that will work?
The main thing is that regular assessment of the network branches' activity should be systematic and have maximum coverage: operations, employee responsibilities, etc. How do this?
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Blog
Checklists for gas stations — a convenient self-monitoring tool for the branch
We have prepared another article for you, this time about the benefits of using checklist methodology in the gas stations network.
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