HENDERSON
Find out how HENDERSON has improved its operational excellence with QVALON in over 160 stores in its retail network.
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“QVALON simplifies processes related to analytics, operational data collection and evaluation of audit results, as well as control over task implementation.”
Olly Konova Quality Director, World Class
QVALON helped World Class to make their processes more efficient
-
to 46%
increase in efficiency of operational staff
About World Class
Today, World Class is the largest fitness corporation in Russia, operating 45 clubs and 50 franchises in 34 cities in six countries.
Health & BeautyGoals
- Increase staff efficiency.
- Improve the training process of new employees.
Solutions
- Studied, analyzed, and mapped the existing company structure on QVALON.
- Developed operational activities checklists with scoring patterns based on standards.
- Completed planning for an optimal inspection schedule to ensure even work distribution between auditors and managers.
- Developed checklists for manager self-inspection, reflecting regularly updated quality standards.
- Manager self-inspection checklists executed on a daily basis to better clarify the requirements for achieving a high level of quality standards compliance.
- Implemented quick trainings for new employees while they work with checklists based on updated standards.
- With QVALON, operational efficiency is assessed on a monthly basis.
Results
- Operational efficiency jumped from 12.99% to 46.61% within three months of using QVALON.
- Training while working with updated checklists improved knowledge of operational activities and standards among new employees.
