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“QVALON is a very user-friendly, highly customizable platform that can be implemented in a plethora of ways. The support team has an extremely fast response time (often identifying and beginning to address issues before you have a chance to reach out to them about it).”

client avatar Paul Richter Director of Sales Operations, HENDERSON

QVALON helped HENDERSON to make their processes more efficient

  • 85%

    improvement in the quality of their operational process, per real-time audit results

About HENDERSON

For more than 25 years, HENDERSON has offered men elegant and stylish clothes for work and relaxation. Today, HENDERSON is present in 160 of the biggest shopping centers in more than 60 cities in Russia.

Boutiques

Goals

Conduct an assessment of all business processes across the network.
Identify and improve the less efficient processes.
Expedite the collection and analysis of inspection data.

Solutions

Analyze the company’s entire structure as well as its retail operational activities.
Map retail processes into checklist questionnaires, paying special attention to the language and terminology used.
Scores for each question decided per set standards.
Concerns over certain retail processes reflected in poor average scores on specific checklists.
Corrective actions taken to optimize identified processes.
Retail staff educated and trained on the updated processes to promote maximum understanding.

Results

15% (from 70% to 85%) improvement in the quality of standards execution.
Audit schedule and process planned for even work distribution between auditors and managers.
Growth opportunities highlighted through quick data analysis and sharing.