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HENDERSON Success Story | QVALON

85% a new achievement in the quality of operational processes

Real-time audit results

Client review

“It is a very user-friendly, highly customizable platform that can be implemented in a plethora of ways. The support team has an extremely fast response time (often identifying and beginning to address issues before you have a chance to reach out to them about it).”

client avatar

Paul RichterSales Operations DirHenderson

Strategy

Goals

Optimization
Conduct a global assessment of all retail business processes across the network, and identify outsider processes and improve them.
Operativeness
Get a quick tool to collect and analyze inspection data.

Solution

Developed methodologically correct checklists that reflect the quality requirements for the execution of business processes.
Developed methodologically correct checklists that reflect the quality requirements for the execution of business processes.

Strategy

Results

Planned an optimal audit schedule with an even workload on auditors and store directors.
The quality of standards execution was improved by 15% (from 70% to 85%) due to revision and adaptation to the new quality requirements of the current standards and processes and the system control of stores on the new checklists.
The data obtained give an idea of the real picture of the business to managers of all levels from the store director to the chief operating officer, including showing points of growth.