HENDERSON
Find out how HENDERSON has improved its operational excellence with QVALON in over 160 stores in its retail network.
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“Optimization is good when it is effective. That's why we work with QVALON.”
James Samarkin Regional Director of ZENDEN Group Zenden
QVALON helped Zenden to make their processes more efficient
-
74% to 91%
Internal assessment of service quality rose in 6 months
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3%
Costs reduced in one year
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50% to 96%
Executive discipline increased in one year
About Zenden
ZENDEN Group is a diversified federal-scale diversified holding company. The company manages a retail network, modern shopping centers, shoe production, foreign representative offices and a number of social projects.
FashionGoals
- Reduce the cost of consumables.
- Increase operational efficiency of the staff.
- Increase the quality of service.
- Optimize costs optimization.
Solutions
- All checklists used for operational standards inspections have been digitized and uploaded into the QVALON system.
- New checklists were created to check the quality of compliance with operational standards.
- Some of the checks performed by auditors have been replaced with self-checks.
- Merchandising standards were supplemented and their control was transferred to the QVALON system.
- Remote control of stores by check-lists and photo reports was implemented.
Results
- Internal assessment of service quality increased from 74% to 91%.
- Costs were reduced by 3%.
- Travel expenses were reduced due to the organization of remote control of stores by checklists and photo reports.
- Managers planning and execution rate rose from 50% to 96%.
- Consumables expenses were reduced.
