Reduce operational risks, improve the quality of service due to the wishes and needs of each client. Increase the expertise of your branch staff in financial and operational matters.
Assess and analyze the performance of service standards in the reporting branches and analyze the quality of CSI and VOC customer service. Identify growth areas, suggest ideas for improving the structure.
Optimize the interaction between customers and the bank and find ways to reduce costs while maintaining the quality of service. Develop a strategy for staff training and development and evaluate the effectiveness of top managers.
