The success of the business largely depends on the coordinated work of all team members. If department heads quickly find common ground, they are able to tackle tasks that require joint efforts. The same applies to vertical interaction, where established communications between the office and store managers contribute to the accurate execution of instructions, and any difficulties in the stores are solved quickly through the support of the top management.
It may seem that people already communicate with each other, and therefore, no additional actions are required to build a communication system. But that's not true. Some people converge with others easily, while others take time. Currently, there are so many offers of team-building training in the market for a reason. However, this task can be solved differently – during regular audits with the help of the QVALON system.
Building vertical communications
Usually audits are carried out in a one-way mode, when the inspector comes to the store, passes through all checklist items and leaves. But testing can be made more effective by giving feedback during the process. In this case, the auditor (regional director, office representative or supervisor) argues for each assessment or conducts the inspection with the store manager.
In such interaction, three tasks are solved at once:
Time for adaptation of a new employee to the company requirements is reduced.
Store manager quickly learns corporate standards.
Working interpersonal contact is established to facilitate interaction between employees.
In addition to the direct benefit to the store manager, who receives information directly from senior management, such audits are also beneficial to the entire company. Having personally checked the point of sale, the office representative will see the real situation and, perhaps, will get new ideas from ordinary managers.
Of course, communications can be built without the need for additional IT systems, but QVALON makes this task more efficient. When a regional manager simply performs an audit, it will inevitably be biased, as the auditor may simply forget something. The checklist generated by QVALON will keep the checklist “in the right direction” and will not deviate from the strategically correct course. As a result, both the auditor and the audited will speak the same language about the same things that will help to build proper communication between them.
Building horizontal communications
It can happen that interaction between different departments, instead of constructive cooperation, is more like the process of shifting tasks for nothing. This happens when the limits of responsibility are not clear. QVALON will also promote horizontal communication between different departments.
Create a checklist for each department, which will be used to check the stores. One for the security service, another for the personnel department, one more for the retail department, etc. With reports on each audit, the CEO can immediately assess the overall situation, understand which departments are “involved” in the existing shortcomings, set a task and create a working group to address it.
In this case, shifting responsibility to colleagues is no longer possible, and the only way out will be constructive teamwork.
Solve several tasks at once
QVALON was conceived only as a tool to facilitate audits. However, its potential is much wider. Using QVALON, you will be able to evaluate the work quality of the employees and to encourage them to work together effectively.