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Each retail store must monitor customer entries and exits and limit occupancy at all times to the greater of the following:

Operators of enclosed shopping malls and other indoor, multi-tenant retail spaces must monitor customer and worker entries and exits to common areas and limit occupancy of common areas at all times to 40% of maximum permitted occupancy levels

All occupant counts and calculations shall include customers and workers

Within enclosed shopping malls and other indoor multi-tenant retail spaces:

Stores must put markers outside of the store to ensure 6 feet of distance for customers who are waiting outside to enter

If the store offers delivery, curbside pickup capabilities, or limited “appointment only shopping,” customers should be encouraged to use those methods before coming into the store

Grocery stores and retail stores with a pharmacy department must provide dedicated hours at least one hour each day of operation, in the early morning, for adults 60 years of age and older. These hours must be conspicuously posted

Other retail stores are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as deUned by the CDC

Ensure separation of 6 feet or more between individuals where possible:

Establish directional aisles to manage customer Yow for foot traZc, if possible, to minimize contact (e.g., one-way entrance and exit to the store, one-way aisles). Post clearly visible signage regarding these policies

Improve ventilation for enclosed spaces where possible (e.g., open doors and windows)

Stagger lunch and break times, regulating max number of people in one place and ensuring at least 6 feet of physical distancing

Require face coverings for all workers and customers, except where unsafe due to medical condition or disability

Contactless payment methods are encouraged

Retailers must close salad bars and any other self-serve prepared or other open good stations, and must eliminate any open free samples or tastings

Retailers may not permit sampling or application of personal goods (i.e., make-up, perfume, lotion)

Fitting rooms must remain closed and customers may not try on clothes

Disinfect shared equipment, such as cash registers, intercoms, tagging machines before use by another employee

Ensure access to handwashing facilities on site, including soap and running water, wherever possible and encourage frequent handwashing; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative

Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes)

Alcohol-based hand sanitizers with at least 60% alcohol should be made available at entrances and throughout Yoor areas for both workers and customers

Avoid sharing equipment and supplies between workers

Post visible signage throughout the site to remind workers of hygiene and safety protocols

Prohibit the use of reusable bags; stores are permitted to use plastic or paper bags

Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:

Adjust workplace hours and shifts (leverage working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion at entry points

Businesses should reduce operating hours to allow for on-going off-hour sanitation and cleaning

Limit visitors and service providers on site; shipping and deliveries should be completed in designated areas

Workers must stay home if feeling ill

Workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control (e.g., due to age or underlying conditions) are encouraged to stay home

Workers are strongly encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer

Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing. If the employer is notiUed of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH

Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace

For in-home delivery of products, such as furniture and appliances, screen customers for symptoms prior to workers entering the house. Delay delivery if customer indicates potential COVID-19 positive person in the household

Conduct frequent cleaning and disinfection of site (at least daily and more frequently if feasible)

Keep cleaning logs that include date, time, and scope of cleaning

Conduct frequent disinfecting of heavy transit areas and high-touch surfaces (e.g., doorknobs, bathrooms, baskets, carts, staff break rooms)

In event of a positive case, shut down site for a deep cleaning and disinfecting of the workplace in accordance with current CDC guidance

Download Food Safety & Hygiene Checklist

Download Checklist