You need to answer all the questions on the checklist to get a result

Order at the workplace

Office equipment, music equipment, lightboxes, TV screens, electronic clocks in working condition

Dumbbells are laid out according to the standard: by weight, by color

Small equipment in all zones is neatly arranged. No auxiliary equipment on the floor

Paperwork. Compliance of forms for announcements, timetables etc. with standards, information boards filled in, announcements are up to date by deadlines

Paperwork, trainer's desk. Availability of current forms

Appearance fully complies with the accepted standard, presence of a badge

Safety of the room (risk of accidents, e.g., sharp corners, transparent doors without a restrictor)

Dressing room. Cleanliness and availability of supplies. (check the locker room according to the floor)

Sauna in the dressing room. Technical condition (visual assessment)

Appearance fully complies with the accepted standard, presence of a badge

WINDOWS CLOSED. The air conditioner is set correctly: on cold to no more than 15-17 degrees/Cool/Med, on warm OFF

Cleanliness and availability of supplies (cleaning evaluation)

Small equipment is laid out neatly. No auxiliary equipment on the floor

Availability of serviceable microphone and spare batteries

The operability of the music equipment. Turn on when a shift opens, turn off when a shift closes, and TAKE THE CUSTOMER'S KEYS AWAY

Indore TV. Actuality of broadcasts

Document workflow. Compliance with ad forms, schedules, etc. standards, infoboards filled out, announcements up to date with deadlines

Dressing room. Cleanliness and availability of supplies. (The coach on duty checks the locker room on his floor)

Sauna in the dressing room. Technical condition (visual assessment)

Order at the workplace

The paperwork, the trainer's desk. Availability of relevant forms

Paperwork. Compliance of announcement forms, schedules, etc. with standards, infoboards filled out, announcements up to date with deadlines. The children's log book.

Cleanliness (cleaning assessment)

Small equipment in all areas is laid out neatly. There is no auxiliary equipment on the floor

Office equipment, music equipment, lightboxes, TV screens, electronic clocks, game console in working order

Safety of the room

Appearance fully complies with the standard, badge availability

Dressing Room. Cleanliness and availability of supplies. (check locker room according to the floor)

Children's Toilet. Cleanliness and availability of supplies

Toilet near the massage room. Cleanliness and availability of supplies

Order at the workplace

Cleanliness (assessment of the cleaning staff). In case of non-compliance urgently call a cleaning employee via chat and set NO

Turning on/off the UV lamp, recording in the logbook

Turn on and check the working condition of office equipment, telephony, TV screen. In case of malfunction set it to "NO". At the end of the shift turn it off

Appearance fully complies with the accepted standard, availability of badge, mask, gloves

Set of documents for work with the client on the tablet in full

Presentation materials

Printing (filled with ink). At the close of the shift seal put in the safe. Give the keys to the guard

iPad charged. At the close of the shift to put it in the safe. Keys to be given to security guards

Technical condition of the room

Sports equipment, equipment which is not used during the lesson is neatly put in order, stored in cabinets

Effective video surveillance is in place

All ledges, built-in equipment in the hall are covered with mats during classes

Sports equipment (dumbbell stands, bodybars) are covered with soft mats during classes

Sharp and protruding corners are covered with cushioned protective corners or covered with mats during the class

Sports equipment and lesson equipment are neatly stacked and stored in lockers

Quartz lamp Dezar is available

All stationery is kept in a cupboard (inaccessible for children), is used only under the supervision of a coach

Well-maintained video surveillance

All coolers in areas with children (corridors near the nursery, locker rooms, pool) with hot water faucets

Toys and play sets with small parts (beads, balls, lego, etc.) are kept in the closet (not accessible for children), to be used only under the supervision of a coach

Furniture without sharp corners or corners protected by safety pads

Floor surface is even, with no cracks, holes or curves, and no waves in the carpeting or flooring

Outlets located below 180 cm from the floor are covered with plugs

Battery screws sealed against direct access and protected against uncontrolled adjustments and impacts

Accessible batteries are either cushioned with soft protective corners or hidden in a box

Sharp and protruding corners are covered with soft protective corners

Cleanliness (cleaning evaluation)

Order at the workplace

Office equipment, musical equipment in working order

Small equipment neatly arranged on shelves

Observance of microclimate parameters (temperature regimes), lighting (all lamps working, uniform color temperature))

Room safety (risk of accidents, e.g. sharp corners, transparent doors without a door stop)

Integrity of coverings and finishes (floors, walls, windows, ceilings, tiles, etc. in good condition)

Serviceability of equipment and furniture (small appliances and accessories, furniture, lockers, door handles, hinges, closures, complete mirrors, overflow grills, towel hooks, etc.)

Sauna/Hammam. Cleanliness (visual assessment of cleaning work)

Sauna/Hammam Technical condition (visual assessment)

Family Locker Room. Cleanliness and availability of supplies

Appearance fully complies with accepted standard, presence of badge

Paperwork. Compliance of announcement forms, schedules, etc. with standards, infoboards are complete, announcements are up-to-date with deadlines

Starting a robot vacuum cleaner in the pool

Men's/Women's locker room

Family locker rooms

Turning on/off TV screens

Turning on/off the fan coils

Coolers (check for leaks)

Toilets (walls, floors, shelves, plumbing, lighting)

Showers (shower heads, dispensers, shelves, hooks, doors, hinges, lighting, drains, plumbing)

Saunas (on/off switch)

Women's locker room

Water treatment (metering, ventilation, water refilling)

Reception. Viewing the request log. If there are requests unfulfilled, indicate NO and take a picture. If all requests are fulfilled, indicate YES.

Technical condition of the club (tasks for operation)

Cleanliness (tasks for cleaning)

Pool (tasks for the Bathroom Supervisor)

Gym (tasks for the Gym Supervisor)

Sales Department (tasks for the Senior Sales Manager)

Customer Service (Tasks for the Service Manager)

Group programs (Tasks for the Group Programs Supervisor)

Kids Fitness (Tasks for Group Programs Supervisor)

Suggestions for Improvement (To be submitted to the Manager)

#Group programs 1. Integrity of coatings and finishes (floor, walls, windows, ceilings, tiles, etc. in good condition)

#Group programs 2. Serviceability of equipment and furniture (small equipment and accessories, furniture, lockers, doors, mirrors, telephones and office equipment)

#Group programs 3. Cleanliness (cleaning assessment)

#Group programs 4. Compliance with microclimate parameters (temperature regimes), lighting (all lamps working), availability of personal accessories (toilet paper, towels, etc.)

#Group programs 5. Safety of the room (risk of accidents, e.g., open outlets in the nursery, sharp corners)

#Fitness 1. Integrity of coatings and finishes (floor, walls, windows, ceilings, tiles, etc. in good condition)

#Fitness 2. Serviceability of equipment and furniture (fitness equipment, small equipment and accessories, furniture, doors, mirrors, telephony, music equipment, quartz lamp)

#Fitness 3. Cleanliness (cleaning assessment)

#Fitness 4. Compliance with microclimate parameters (temperature regimes), lighting (all lamps working), availability of accessories for personal use (toilet paper, towels, etc.)

#Fitness 5. Safety of the room (risk of accidents, e.g. open sockets in the children's room, sharp corners)

#General 1. Integrity of coatings and finishes (floor, walls, windows, ceilings, tiles, etc. in good condition)

#General 2. Serviceability of equipment and furniture (plumbing, minor equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment)

#General 3. Cleanliness (cleaning assessment)

#General 4. Compliance with microclimate parameters, lighting, availability of accessories for personal use (toilet paper, towels, etc.)

#General 5. Safety of the room (risk of accidents, e.g., slippery stairs, sharp corners)

#SPA 1. Integrity of coatings and finishes (floor, walls, windows, ceilings, tiles, etc. in good condition)

#SPA 2. Serviceability of equipment and furniture (plumbing, minor equipment and accessories, furniture, lockers, doors, mirrors, fitness equipment, telephony and office equipment)

#SPA 3. Cleanliness (cleaning assessment)

#SPA 4. Compliance with microclimate parameters (temperature regimes), lighting (all lamps working), availability of personal accessories (toilet paper, towels, etc.)

#SPA 5. Safety of the room (risk of accidents, e.g., unreleased needles after procedure, sharp corners)

1. Integrity of coatings and finishes (floor, walls, windows, ceilings, tiles, etc. in good condition)

2. Serviceability of equipment and furniture (minor equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment)

3. cleanliness (cleaning evaluation)

4. Compliance with microclimate parameters (temperature regimes), lighting (all lamps working)

5. Safety of the room (risk of accidents, e.g. sharp corners, transparent doors without a limiter)

#Group programs. Appearance is fully compliant with the accepted standard, presence of a badge

#Group programs. Full order in the workplace, no personal belongings. Visually from the client's side is not visible working documents, database. Excluded the use of cell phones, eating in the workplace

#Group programs. Employees' presence in the client's area without production necessity is excluded, no unauthorized persons at workplaces

#Group programs. All employees greet customers and co-workers, smiles, prioritizes customers in everything

Interactions with customers are recorded in 1C KPO with comments

#Group programs. Employees are scheduled to be present on shift, including duty hours

#Fitness. Appearance is fully compliant with accepted standard, badge availability

#Fitness. Complete order in the workplace, no personal belongings. Visually from the client's side is not visible work documents, database. Excluded the use of cell phones, eating in the workplace

#Fitness. Employees' presence in the client area without production necessity is excluded, no unauthorized persons in the workplace. Employees are scheduled to be present on shift, including duty hours

#Fitness. All employees greet customers and co-workers, smiles, priority is given to customers in all things

#Fitness. Workouts and treatments are done according to appointment sheets electronically

#General. The appearance of the cleaning staff is fully compliant with the accepted standard, badge availability

#General 2. Serviceability of equipment and furniture (plumbing, minor equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment)

#General. Excluded the presence of employees in the client area without a production need, no unauthorized persons in the workplace

#General. All employees greet customers and co-workers, smiles, priority is given to customers in all things

#General. Doors to staff-only rooms are closed. Customers are not visible to work processes

#SPA. Appearance fully complies with the accepted standard, presence of badge

#SPA. Full order in the workplace, no personal belongings. Visually from the client's side is not visible working documents, database. The use of cell phones, eating in the workplace is excluded

#SPA. Excluded employees in the client area without production need, no unauthorized persons in the workplace. Employees are scheduled to be present on shift

#SPA. All employees greet customers and co-workers, smiles, priority is given to customers in all things

#SPA. Procedures are conducted according to electronic appointment sheets

Appearance is fully compliant with the accepted standard, badge availability

Complete order in the workplace, no personal belongings. Visually from the client's side working documents and database are not visible. The use of cell phones, eating in the workplace is excluded

The presence of unauthorized persons in the workplace is excluded. Employees on a schedule present in the shift

All employees greet customers and co-workers, smiles, priority is given to customers in everything

Availability and relevance of necessary instructions and logs (HSE, HSE, etc.), availability of signed HSE instructions by Club employees. Unit standards are printed out, sign-in sheets are written by all current employees

Completion of the Consumer's Corner in accordance with the nomenclature and validity of the documents. Records from the Complaint Book were transferred to 1C KPO and a response was made within 2 days

Availability and relevance of all required certificates, licenses for goods and services, passports for measuring instruments, easy to find any of them to choose from

Compliance of announcement forms, schedules, etc. with standards, infoboards are complete, announcements are current with deadlines

Safety: Warning and restraining signs, watch out for wet floors, clear glass doors marked with a sticker. There are announcements at the club's front desk about technical failures/areas under repair

Conducting a needs-based tour, presenting benefits and advantages personally to the customer, sales skills. Following the standard of the show, exchange of contacts. Use of presentation materials in the tour

2. Selling additional services during the tour, professional participation of the staff of the fitness department and spa

3. Knowledge of services, club news, competitors, network events. Easy to navigate the portal, knowledge, standards and process requirements

4. Ability to handle objections and complaints. Employees understand how to act in non-standard situations

5. Interaction between departments: Understanding who to address what issue in different situations. Transfer of information between employees

Download Food Safety & Hygiene Checklist

Download Checklist