COVID-19 Retail recovery protocol checklist

Is there hand sanitiser located in building entrance(s)?

• Yes
• No

Is there hand sanitiser located in store entrance(s)?

• Yes
• No

Is there hand sanitiser located at customer service desk(s)?

• Yes
• No

Is there hand sanitiser located at food court(s)?

• Yes
• No

Have the payment register(s) been cleaned & disinfected?

• Yes
• No

Have the EFPOS machine(s) been cleaned & disinfected?

• Yes
• No

Have the hand-rail(s) been cleaned & disinfected?

• Yes
• No

Have the bathroom door handle(s) been cleaned & disinfected?

• Yes
• No

Have the shelve(s) been cleaned & disinfected?

• Yes
• No

Have the shopping trolley(s) been cleaned & disinfected?

• Yes
• No

Have the shopping basket(s) been cleaned & disinfected?

• Yes
• No

Have the counter(s) been cleaned & disinfected?

• Yes
• No

Have the bench(s) been cleaned & disinfected?

• Yes
• No

Have the food court table(s) been cleaned & disinfected?

• Yes
• No

Have the staff-room(s) been cleaned & disinfected?

• Yes
• No

Has waste been disposed?

• Yes
• No

Are social distancing signage 'reminders' posted?

• Yes
• No

Is one-way queueing enabled?

• Yes
• No

Are there ground markings to maintain social distance? (stickers/tape)

• Yes
• No

Are store limit signage(s) posted?

• Yes
• No

Are public gathering limit signage 'reminders' posted?

• Yes
• No

Have access to store(s) been regulated?

• Yes
• No

Are customer counts monitored at entrance(s)?

• Yes
• No

Is 'tap and go' instead of cash for payments promoted?

• Yes
• No

Is distancing at counter(s) promoted?

• Yes
• No

Is distancing at bench(s) promoted?

• Yes
• No

Is distancing at register(s) promoted?

• Yes
• No

Are staff wearing disposable gloves when handling objects/money?

• Yes
• No

Monitor / Encourage customers to adhere to health guidelines by police/security guards/other personnel

• Yes
• No

Are vulnerable people able to access the supermarket?

• Yes
• No

Are vulnerable people able to access the pharmacy?

• Yes
• No

Are vulnerable people able to access the medical facilities?

• Yes
• No

Are essential services accessible to the community?

• Yes
• No

Are your employee(s) / contractor(s) trained regarding this protocol?

• Yes
• No

Do your employee(s) / contractor(s) have access to relevant information?

• Yes
• No

Do your employee(s) / contractor(s) have access to personal protective equipment (PPE)?

• Yes
• No

Are your employee(s) / contractor(s) being treated with respect by customers?

• Yes
• No

Is frequent communication with shopping centre management/retailers established?

• Yes
• No

Is a process to alert parties to Government/public health authority directive in place?

• Yes
• No

Is a process to release information/guidance to employees regarding good hygiene advice in place?

• Yes
• No

Have air-handling systems been maintenance?

• Yes
• No

Have exit door(s) been maintenance?

• Yes
• No

Have emergency power supply been maintenance?

• Yes
• No

Have smoke alarm(s) been maintenance?

• Yes
• No

Have sprinkler system(s) been maintenance?

• Yes
• No

Have Qre-isolated stair(s) been maintenance?

• Yes
• No