Checklist for the territorial manager of a furniture store

Does the appearance of the storefront windows and stained glass facing the street or gallery of the shopping center have any damages?

• Yes
• No

Is the appearance of the storefront windows and stained glass facing the street or gallery of the shopping center clean?

• Yes
• No

Is current information about federal actions displayed on the storefronts and stained glass windows?

• Yes
• No

Are the tiles and railings on the porch in good condition?

• Yes
• No

Is the entrance properly arranged (working hours, stickers on the glass door, alternative to the yellow circle for people with disabilities, open/closed, stickers about payment methods and accepted payment cards)?

• Yes
• No

Can you navigate to the studio with clear and quality directions in the shopping center?

• Yes
• No

Does every sign work properly and remain intact (is the lighting functional, are the signs undamaged and unbroken)?

• Yes
• No

Is the studio entrance not cluttered with other items?

• Yes
• No

Is the banner and signage on the shopping center allowed and in good condition?

• Yes
• No

Is there an information board with the necessary list of documents present in the studio?

• Yes
• No

Is the visitor counter obstructed by banners, stands, or other items?

• Yes
• No

Is the condition of the studio walls without damage?

• Yes
• No

Are the walls in the studio clean?

• Yes
• No

Is the floor covering free of defects such as chips and cracks?

• Yes
• No

Are the floors in the studio clean? (Cleaning is done every day)

• Yes
• No

Do all the ceiling lights and exhibit lighting work?

• Yes
• No

Are all the exhibition samples clean?

• Yes
• No

Are all exhibition samples without complaints?

• Yes
• No

Does the absence of foreign objects on and inside the samples exist?

• Yes
• No

Are there any unoccupied trading areas?

• Yes
• No

Is the temperature comfortable in the trading hall?

• Yes
• No

Is order maintained and are there no foreign objects in the utility rooms?

• Yes
• No

Is the bathroom clean, functional, and stocked with hygiene supplies?

• Yes
• No

Is the cooler functional and equipped with all necessary components?

• Yes
• No

Are the coffee machine and kettle clean and in working condition?

• Yes
• No

Do you have tea and coffee available for customers?

• Yes
• No

Are the cables from the office equipment at the designers' workstations bundled together?

• Yes
• No

Is the workspace of the designers functional, free of foreign objects, with a second monitor that is operational and placed for comfortable client participation in the design process?

• Yes
• No

Do the designers have personal belongings at their workplace, such as a mobile phone or charger, and are these items stored on a hanger or in a cabinet?

• Yes
• No

Is the banner stand located in the entrance area of the studio or in well-visible passageways?

• Yes
• No

Does the banner stand have both a high quality and full display of advertising and catalogs?

• Yes
• No

Is the exhibition stand in proper condition and filled with samples and catalogs?

• Yes
• No

Are the samples on the exhibition stand in proper condition with all handles securely fastened (clean, without cracks or chips)?

• Yes
• No

Does the video panel reside in the central area of the studio or in well-visible passageways?

• Yes
• No

Is the video panel turned on and broadcasting current advertising promotions?

• Yes
• No

Doth the studio playeth background music or broadcasteth information about new products and ongoing promotions?

• Yes
• No

Does a price tag exist on every kitchen set, as well as other furniture and appliances?

• Yes
• No

Is the current POS material installed on the displayed furniture samples?

• Yes
• No

Is the payment terminal clean and in working condition?

• Yes
• No

Do designers appear neat and follow corporate dress code?

• Yes
• No

Does the staff have current and easily readable badges with their positions?

• Yes
• No

Is the location of the designers in the sales floor (where the manager must approach and greet the customer within 10 seconds)?

• Yes
• No

Does the designer meeting the client use a tablet computer, and is the tablet in proper condition (functional and clean)?

• Yes
• No

Can we check at least two designers for their knowledge and methodology of working with tablet computers (registering clients, processing orders, demonstrating finished solutions)?

• Yes
• No

Do designers offer clients tea/coffee?

• Yes
• No

Do the employees work according to a work schedule?

• Yes
• No

Does the designer know the sales plan of the studio?

• Yes
• No

Doth the designer knoweth his personal sales plan?

• Yes
• No

Doth the director of the studio know where the "Internship Diary" is located?

• Yes
• No

Does the intern know their training plan for the day?

• Yes
• No

Do the designers undergo training according to the "Development Plan"?

• Yes
• No

Doth the designer knoweth the current system of motivation?

• Yes
• No

Does the designer possess the algorithm for working with conversion?

• Yes
• No

Does the designer know the algorithm for selling goods scripts?

• Yes
• No

Does the designer know the algorithm for working with the average check?

• Yes
• No

Does the designer know the algorithm for selling goods on credit and installment?

• Yes
• No

Does the designer create a design project according to the recommendations for decoration, during the first client visit and subsequent contact (checking at least two recent projects with two designers)?

• Yes
• No

Does the designer know on which days the morning meetings are held and what topics were discussed at the meeting?

• Yes
• No

Do designers tell customers about ongoing promotions during communication? (observe if there is a sale happening at the moment) (if there are no customers in the studio, personally interview designers on their knowledge of promotions and scripts for them)

• Yes
• No

Do the clients who miscalculate after measurement get monitored by the salon director?

• Yes
• No

Do clients with measurement requests have appointments scheduled after the measurement?

• Yes
• No

Does the date of the last calculation for all active clients correspond to the current month?

• Yes
• No

Does the director know the results of the previous checklist and complete the tasks set in the previous audit?

• Yes
• No

Does the director of the studio have a plan of action for the current month to achieve sales targets and improve service quality?

• Yes
• No