Checklist for a complete inspection of the fitness club

1. Integrity of coatings and finishing elements (floor, walls, windows, ceilings, tiles, etc. in good condition)

• Yes
• No

#VhGr 2. Serviceability of equipment and furniture (small equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment, incl.)

• Yes
• No

#VhGr 3. Cleanliness (assessment of cleaning work)

• Yes
• No

#VhGr 4. Compliance with the parameters of the microclimate (temperature conditions), lighting (all lamps are working), availability of accessories for personal use (toilet paper, towels, etc.)

• Yes
• No

#VhGr 5. Room safety (risk of an accident, for example, open sockets in the children's hall, sharp corners)

• Yes
• No

#FIT 1. Integrity of coatings and finishing elements (floor, walls, windows, ceilings, tiles, etc. in good condition)

• Yes
• No

#FIT 2. Serviceability of equipment and furniture (fitness equipment, small equipment and accessories, furniture, doors, mirrors, telephony, music.equipment., Dezar incl.)

• Yes
• No

#FIT 3. Cleanliness (assessment of cleaning work)

• Yes
• No

#FIT 4. Compliance with the parameters of the microclimate (temperature conditions), lighting (all lamps are working), availability of accessories for personal use (toilet paper, towels, etc.)

• Yes
• No

#FIT 5. Room safety (risk of an accident, for example, open sockets in the children's room, sharp corners)

• Yes
• No

#COMMUNITY 1. Integrity of coatings and finishing elements (floor, walls, windows, ceilings, tiles, etc. in good condition)

• Yes
• No

#COMMUNITY 2. Serviceability of equipment and furniture (plumbing, small equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment, incl.)

• Yes
• No

#GENERAL 3. Cleanliness (assessment of cleaning work)

• Yes
• No

#GENERAL 4. Compliance with microclimate parameters, lighting, availability of accessories for personal use (toilet paper, towels, etc.)

• Yes
• No

#COMMUNITY 5. Room safety (risk of an accident, for example, sliding stairs, sharp corners)

• Yes
• No

#SPA 1. Integrity of coatings and finishing elements (floor, walls, windows, ceilings, tiles, etc. in good condition)

• Yes
• No

#SPA 2. Serviceability of equipment and furniture (plumbing, small equipment and accessories, furniture, lockers, doors, mirrors, fitness equipment, telephony and office equipment, incl.)

• Yes
• No

#SPA 3. Cleanliness (assessment of cleaning work)

• Yes
• No

SPA 4. Compliance with microclimate parameters (temperature conditions), lighting (all lamps are working), availability of accessories for personal use (toilet paper, towels, etc.)

• Yes
• No

#SPA 5. Room safety (risk of an accident, for example, non-sterilized needles after the procedure, sharp corners)

• Yes
• No

#OP 1. Integrity of coatings and finishing elements (floor, walls, windows, ceilings, tiles, etc. in good condition)

• Yes
• No

#OP 2. Serviceability of equipment and furniture (small equipment and accessories, furniture, lockers, doors, mirrors, telephony and office equipment, incl.)

• Yes
• No

#OP 3. Cleanliness (assessment of cleaning work)

• Yes
• No

#OP 4. Compliance with microclimate parameters (temperature conditions), lighting (all lamps are working)

• Yes
• No

#OP 5. Room safety (risk of an accident, for example, sharp corners, transparent doors without a limiter)

• Yes
• No

#VhGr. The appearance fully complies with the accepted standard, the presence of a badge

• Yes
• No

#VhGr. Complete order in the workplace, the absence of personal belongings. Visually, working documents and the database are not visible from the client's side. The use of mobile phones, eating at workplaces are excluded

• Yes
• No

#VhGr. The presence of employees in the client area without production necessity, the absence of outsiders in the workplace is excluded.

• Yes
• No

#VhGr. All employees greet customers and colleagues, smiles, priority is given to customers in everything.

• Yes
• No

#VhGr. Employees are present in shifts according to the schedule, including duty hours.

• Yes
• No

#FIT. The appearance fully complies with the accepted standard, the presence of a badge

• Yes
• No

#FIT. Complete order in the workplace, the absence of personal belongings. Visually, working documents and the database are not visible from the client's side. The use of mobile phones, eating at workplaces are excluded

• Yes
• No

#FIT. The presence of employees in the client area without production necessity, the absence of outsiders in the workplace is excluded. Employees are present in shifts according to the schedule, including duty hours.

• Yes
• No

#FIT. All employees greet customers and colleagues, smiles, priority is given to customers in everything.

• Yes
• No

#FIT. Trainings and procedures are carried out in accordance with the record sheets in electronic form.

• Yes
• No

#COMMUNITY. The appearance of the cleaning staff fully complies with the accepted standard, the presence of a badge

• Yes
• No

#COMMUNITY. The presence of employees in the client area without production necessity, the absence of outsiders in the workplace is excluded.

• Yes
• No

#COMMUNITY. All employees greet customers and colleagues, smiles, priority is given to customers in everything.

• Yes
• No

#COMMUNITY. The doors to the premises are closed only for staff. Work processes are not visible to clients.

• Yes
• No

#SPA. The appearance fully complies with the accepted standard, the presence of a badge

• Yes
• No

#SPA. Complete order in the workplace, the absence of personal belongings. Visually, working documents and the database are not visible from the client's side. The use of mobile phones, eating at workplaces

• Yes
• No

#SPA are excluded. The presence of employees in the client area without production necessity, the absence of outsiders in the workplace is excluded. Employees are present on the shift according to the schedule.

• Yes
• No

#SPA. All employees greet customers and colleagues, smiles, priority is given to customers in everything.

• Yes
• No

#SPA. Procedures are carried out in accordance with the electronic record sheets.

• Yes
• No

#OP. The appearance fully complies with the accepted standard, the presence of a badge

• Yes
• No

#OP. Complete order in the workplace, the absence of personal belongings. Visually, working documents and the database are not visible from the client's side. The use of mobile phones, eating at workplaces are excluded

• Yes
• No

#OP. The presence of outsiders in the workplace is excluded. Employees are present on the shift according to the schedule.

• Yes
• No

#OP. All employees greet customers and colleagues, smiles, priority is given to customers in everything.

• Yes
• No

#OP. Interactions with clients are registered in 1C KPO with comments.

• Yes
• No

The availability and relevance of the necessary instructions and journals (for PB, TB, etc.), the availability of signed by the Club staff of the instructions on OT. The standards of the divisions have been printed out, the familiarization sheets have been written by all current employees.

• Yes
• No

The complete set of the consumer's Corner in accordance with the nomenclature and validity periods of documents. Entries from the Complaint Book were transferred to 1C KPO and the response was entered in 2 days.

• Yes
• No

Availability and relevance of all necessary certificates, licenses for goods and services, passports for measuring instruments, ease of searching for any of them to choose from.

• Yes
• No

Compliance of forms of announcements, schedules, etc. to standards, infodosks are filled in, announcements are relevant on terms.

• Yes
• No

Safety: Warning and limiting signs, caution wet floor, transparent glass.the doors are marked with a sticker. There are announcements at the reception of the club about technical failures / areas under repair.

• Yes
• No

Conducting a tour tailored to the needs, presenting the benefits and advantages personally for the client, sales skills. Following the display standard, exchanging contacts. The use of presentation materials in the tour.

• Yes
• No

2. Sale of additional services during the tour, professional participation of employees of the fitness department and SPA

• Yes
• No

3. Knowledge of services, club news, competitors, network events. They are easily guided by the portal, they know the standards and requirements for processes.

• Yes
• No

4. Ability to work with objections and complaints. Employees understand how to act in non-standard situations.

• Yes
• No

5. Interaction between departments: Understanding who to contact on what issue in different situations. Transfer of information between employees.

• Yes
• No

What needs to be improved in the club\Change?

• Yes
• No