Introduction
QVALON is committed to providing our customers with clear and comprehensive information regarding our fulfilment policies. This document outlines our policies related to refunds, delivery, returns, and cancellations, ensuring our customers can make informed decisions and understand their rights and obligations when using QVALON's Software as a Service (SaaS).
Refund Policy
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Eligibility for Refunds: Customers are eligible for refunds only under specific conditions, including non-performance of the SaaS Services as described in the Documentation and failure to meet the service levels agreed upon in the Service Level Agreement (SLA).
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Requesting a Refund: To request a refund, customers must submit a claim in writing to QVALON, detailing the nature of the issue and how it breaches our agreed service levels or the performance as described in the Documentation.
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Processing Refunds: Upon receipt of a refund request, QVALON will investigate the claim within a reasonable timeframe. If QVALON determines that the claim is valid, a refund will be processed to the customer in the original form of payment within 30 days of such determination.
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Non-refundable Services: Fees paid for services already rendered or for other non-refundable services as specified in the Subscription Order or this Agreement will not be eligible for refunds.
Delivery Policy
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Access to SaaS Services: Upon successful processing of the customer's payment, QVALON will provide the customer with access to the SaaS Services. This access is typically granted within 5 business days from the receipt of payment, subject to the completion of any necessary setup or customization.
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Service Availability: QVALON ensures the availability of the SaaS Services as per the terms outlined in the Service Level Agreement (SLA) attached to this Agreement.
Return Policy
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Digital Services: Given the nature of digital services, QVALON does not offer returns of the SaaS Services. Customers are encouraged to review the service descriptions and SLA carefully before making a purchase.
Cancellation Policy
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Subscription Cancellations: Customers may cancel their subscriptions by providing written notice to QVALON at least 30 days prior to the expiration of the current Subscription Term. Failure to provide timely notice will result in the automatic renewal of the subscription for a successive 12-month period.
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Effect of Cancellation: Upon cancellation, customers will lose access to the SaaS Services after the end of the current Subscription Term. Any data or content stored within the service will be handled in accordance with the terms of this Agreement and applicable data protection laws.
General Terms
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Changes to Policies: QVALON reserves the right to modify any of these policies. Any changes will be communicated to customers in writing and will take effect at the start of the next Subscription Term.
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Dispute Resolution: In the event of a dispute related to these policies, customers are encouraged to contact QVALON directly to seek a resolution before pursuing other remedies.
Contact Information
For any questions or concerns regarding these policies, or to submit a request or notification as outlined above, please contact QVALON at:
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Email: support@qvalon.com
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Address: 1000 N. West Street, Suite 1200, Wilmington, Delaware 19801, United States
This Fulfillment Policy is part of the QVALON Software as a Service Agreement and is subject to the terms and conditions outlined therein. By using QVALON's SaaS Services, customers agree to be bound by the terms of this Fulfillment Policy.
Service Level Agreement (SLA) for QVALON SaaS Services