How to motivate contractors or the secret of pure clean kitchens in Burger King
Burger King is the world's second-largest fast-food restaurant chain by several customers. According to public sources, its branches serve around 16 million visitors daily, selling about 3 billion hamburgers and fries. Sequenced-flow cooking requires the ideal workflow organization that includes professional care of the kitchen equipment. The use of QVALON system helps the company to achieve the desired result.
To feed all comers, offices of the network work daily without interruption. Cleaning is carried out at night when customers and employees of the fast-food restaurants rest. Cleaning is carried out by professionals — representatives of special services, and in the morning the result is evaluated by the heads of the branches. Monitoring is carried out as part of the daily morning inspection of the restaurant before opening, for this purpose the management of the Burger King network uses the QVALON system of electronic checklists. The system scores answers to questions with an automatic rating calculation, as well as the ability to create photos, leave comments and insert tasks to correct violations, etc. Protocols of checks are stored in the database for an unlimited period .
Before opening the restaurant, managers open the system on mobile devices and assess the status of controlled branches online according to the items listed in the checklist. This includes all control items critical for the safety of the customer food and business organization as a whole.
Questions about the quality of cleaning, maintenance of complex equipment, etc., are tied to the contract with a contractor. They provide an unambiguous answer, will provide a photo and, if necessary, a brief text description, so there are no controversial issues in the subsequent analysis of the audit results by the contractor.
If it turns out that the contractor does not fulfill some obligations, he or she compensates for the misunderstanding and takes steps to ensure that the situation is not repeated in the future.
The management of the Burger King network is extremely pleased with the results of the pilot, as it allowed them to identify opportunities to improve the process of collaborating with cleaning companies, as well as the training of personnel involved in the process of daily maintenance of complex equipment. Soon, the company plans to set up the analytical processes tree to conduct more in-depth checks of the network branches.